This research study has successfully presented a vast array of literature on TQM, its practices and other facets of TQM in service organization, thereby accomplishing all the objectives of the present study. This effort is more systematic in explaining the fundamentals and components of TQM. The study covered theory, concepts of TQM, its practices, service system together with the reasons of TQM failures, and approach to TQM implementation. By covering all the key issues as articulated by the objectives of the present study, this study makes a real contribution in:
understanding the service system and the reasons for its growth;
understanding TQM in service organization and its impact;
understanding the role of TQM practices in service organizations;
Knowing what causes ‘TQM failure’?
Understanding how TQM can effectively be implemented for better result?
From the review, it is concluded that organizations that want to implement TQM effectively must have patience because TQM takes a long time to get implemented and to have fruitful results. It requires major changes in cultural aspects as well as employee mindset in an organization. Further, the outcome of this study suggests that TQM is widely applied in the service sector and responsible for improved economy. Its implementation is associated with greater customer satisfaction and more