Customer support doesn't always restore accounts unless you bought diamonds, but hopefully you try and succeed. I've lost a mobile account in the past (spent about 50 days playing that game, no $ spent), hard lessons to be learned for a mobile gamer ;/ I have actually seen games that delete save data bc of root, I don't think this game is one of them. If you root, you can access the bin files and just transfer all the data onto the device you want the game on (both device need to be rooted). I think you need Root manager or some way to view the files (I've used itools for iphone, but android doesn't have an equivalent yet). I think most app data transferring apps/programs require root. I honestly do want to root my phone, but I have games where rooting would potentially delete my save files. I hope you don't lose your data, don't reset the phone just yet