Dear Khun Siriporn,
Reference is made to your claim regarding the shipment picked up on January 15, 2015 sent from Australia under DHL waybill no. 279 7551 934.
We are concerned to learn of the difficulties you have encountered and would like to offer you our sincere apologies for the inconvenience and concern you have been caused.
Whilst we sympathize of your inconvenience and concern, without prejudice, we have therefore offered to reimburse vat of import duty THB 986.77 according to your claim. This is considered as full and final.
Please signify your acceptance on the space provided below and return the copy to me at e-mail benjaporn.nilanuch@dhl.com The refund will be made in cheque or payment transfer. If you wish to have money transfer, please provide your company bank details.
Last, again our apology for inconvenience I hope that our future business dealings will pursue a