Takes on duties of an Sea - Air Export & import officer if the need arises.
Handling of clients specifically assigned Key-Accounts
Center for resolution of operational problems under close co-operation with Operations Manager
Center for sourcing & solve problems for operations and other related services
Supports Operations Manager on communication with overseas agents and clients as well as quotations
Attends and replies to general operationalinquiries by clients, agent, and other partners
Coordinate with Operations, overseas Agent orSuperior on problems or complaints by customers or other involved parties and facilitates mutual acceptable resolution
Arrange notice of claim to Co-loader , Airlines & insurance