2. Business to Consumer
User Services include Airport Passenger, wait- in, a worker in the airport. Most peoplethat use this Basic services, such as safety, cleanliness and convenience.
2.1 passengers
- Facilities within the airport, such as bathrooms, corridors.
To provide services that passengers want.
2.2 The duties of airport
People who work in airports as airport employees, airline staff, immigration officials. As well as personnel of the operators, shops and services