Reception; Good morning, Welcome to Bu Hotel, May I help you?
j: Do you have deluxe pool view room on April 19th?
Reception: I'm apologize ma'am. We don't have an available room on this period.
we have room available on April 26th for 2 nights? would you like to book now?
J; Yes, I would. My name is warrita. It's W-A-R-I-T-T-A
J;What time does is check in and check out?
Reception; Check in time is 2.00 p.m. and check out times is before 12.00 p.m.
J; We'll come check in late around 3.00 p.m. because our arrival flight is 2.15 p.m.
Reception; OK, Ms Waritta , I'll repeat your reservation, I have your confirmed for a Deluxe pool room on April 26th for 2 night, Is that correct, ma'am?
J; Yes, it is, Do you accept credit card?
Reception; Yes, we accept all major cards please. can you sign here please? It's done. This is your credit card and booking voucher.
-------------On April 26th---------
Reception; Good afternoon, Ms. Waritta. We'll take you to your room. This is your room. If you have any problems, could you call phone number 101 please.
[openwindow]
[J; oops! ทำท่าตื่น]
J; Oh, There are cockroaches on the wall. I'm gonna faint.
J; Oh, I think we got another problem. There is not a remote control. Can you call reception for me please.
[Waritta ring to reception]
Kat; My room number is 555. we found cockroaches in the bathroom and there is no a remote control.
Boo; Please accept my apologize. Wait a minute. I'll be there in 5 minutes.
[Recepting go to the on room number555]
Boo [Knock Knock]
Ploy; We were disappointed to see cockroaches in the bathroom.
Boo; I'm apologize ma'am. I'll change a new room and upgrade room from deluxe room to superior room.
Kat; That's OK.