Conflict is part of our lives. Willingly or unwillingly we all come into conflict with each other, even though most are minor conflict situations. In an organization where people come with ideas, values, education, their mentality and behaviour, it is easy to be conflicts. Therefore, efficiency of their activity within the organization depends on how managers at all levels manage/are able to maintain a permanent dialogue with the people in their organization to always know what are the issues they face.