Dear (ชื่อลูกค้า),
I'm sorry to let you know that the item your ordered got something unlucky. I found a rather big spot of dirt on it and I cannot remove it. The smell is also bad. I think my cat did it. I cannot send it to you because it's not beautiful. Unfortunnately, I have only one for sell in the stock. I don't know when I can restock it, so please let me cancel this order.
Thank you