We are informed by customer that they found wet board in plastic wrap before unloading. Their concerns are below.
• No hole found of container.
• Wet board found when plastic wrap in place properly.
With these reasons above cause insurance company refuse to claim as they said the incident happen at loading period which we believe that it cannot happen.
So could you please provide photo of empty container & before closing container gate for customer reference kub?
Also it would be great if you could investigate how possibility of this problem happening? So we can properly explain to customer kub.
Thank you for always support.
Best Regards,