Here's what just happened:
3360nicholson let us know that they haven’t received "Fisherman's Friend Cherry Sugar Free Flavour Lozenges 25 g." and has requested a shipping status update. Because the buyer opened the case in the Resolution Center on eBay.com, respond to the case on that site.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by May 27, 2016. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by May 27, 2016, the buyer can escalate the case to eBay Customer Support. Learn more about responding to a request on eBay.com.