Learning Objectives: After studying this chapter, the students
should be able to:
1. Identify the factors which contribute to developing high standards of personal hygiene.
2. Identify the factors which contribute to developing high standards of personal appearance.
3. Contribute to the safety and security of customers, staff and visitors.
There are three the most important for the customers to decide to dine out at any restaurants.
Sanitation
Safety
Personnel hygiene
If any situations is occurred in the operation, it would be traced to:
Poor productivity
Pay more on medical or hospital expenses
Bad publicity
Lost business
Service Safety
The issues are not important as how to handle
with those unpredictable accidents and undesirable results
The area of safety problems in food and beverage service
operations are
1. Food service accidents e.g. burns, muscle strains, fall cuts etc.
2. Equipment accidents e.g. electrical problems, fire, gas etc.
These following suggestions can widely used to prevent accidents.
1. Following the standard working procedures
2. Plan ahead when you are cooking or serving
3. Use the right equipment and tools
4. Keep floors clean and dry all items
5. Regular check all equipment and tools
6. Make sure that working environment are in good conditions
7. Regular check and inspect
8. Appropriate zoning must be strictly conduct
The ways to investigate all accidents, you must Follow:
1. Assess exactly what happened
2. Determine why the accident occurred
3. Suggest what should be done to prevent recurrences
4. Follow up to ensure that preventive action has been taken
The 10 Rules of Restaurant Safety
1. Safety is everyone’s business
2. When you see anything on the floor that dose not belong there, remove it or ask the guest to remove it
3. Report all injuries and get immediately first aid
4. Walk, do not run (halls or on stairs)
5. Be careful with swing doors
6. Avoid horseplay and practical joke
7. Report all defective equipment
8. Always wear shoes with nonskid soles
9. Always store cleaning chemicals far away from any food products or service wear.
Accidents in the restaurant could tarnish the
good image of the establishment, therefore,
The server should:
1. Carry equipment on trays only as much as the body can take
2. Discard chipped glassware and chinaware
3. Look out for uneven carpet layout as a server could trip
4. Ensure that shoe laces are well tied
5. Server should be cautious with swing door
6. Be careful while lighting a match
7. Push trolleys, never pull them
Personnel Sanitation and Hygiene
1. Serving staff are involves close contact with customers and foods, therefore, important for staff to maintain high standards of personal presentation, including personal hygiene and dress.
2. Sanitation and hygiene are a dominant criteria for a guest’s choice of a restaurant.
3. Remove soiled dishes and leftover food from the table immediately
4. Keep sideboards, tables and others clean.
5. Keep all sauce bottles closed and ensure that the mouth of the bottles are wiped clean before presenting them to a guest.
6. Wipe glassware with a clean waiter-cloth
If you’re handling food, stick to the rules !!
1. Always wash your hands before touching food.
2. If you suffer from any skin, nose, throat or bowel trouble at work, tell your supervisor and don’t handle food.
3. Use waterproof dressing on cuts and sorts. Any remember to keep those dressings clean.
4. Be clean in yourself and in the clothes you wear.
Don’t smoke in a kitchen or food room and never cough or sneeze over food
6. Clean as you go in the kitchen.
7. Cover food keep it clean, and serve it either cold or piping hot.
8. Use tongs, spoons when handling food.
9. Always keep the lid on a dustbin.
10. Keep everything clean – and you won’t give germs a chance.
Remember !!
The rules of dress can be summarized as
A lot of jewelry should be avoided, it will get in the way when
serving, will distract customers and may be unhygienic.
Neat
Sensible
Clean
Safe Well pressed
Comfortable
Practical