Outlook for the Future
Technology has made a significant impact on the number of ticket agent jobs available. Many airlines are moving to automated "ticket less" travel and therefore have reduced the need for some workers. However, despite what the Internet and future technology brings, ticket agent job openings will continue to become available as workers leave for retirement, new occupations, promotions etc. According the Bureau of Labor Statistics, "passenger services can never be fully automated, primarily for safety and security reasons".
Ticket agent job availability is dependant on the economy. "During recessions, discretionary passenger travel declines, and transportation service companies are less likely to hire new workers and even may resort to layoffs," states the Occupational Outlook handbook.