Covers outward-facing processes that touch customers, suppliers and external partners, including sales, marketing, order taking, delivery, customer service, purchasing of raw materials and supplies for production and procurement of indirect operating-expense items, such as office supplies
Involves new business models and the potential to gain new revenue or lose some existing revenue to new competitors
Covers outward-facing processes that touch customers, suppliers and external partners, including sales, marketing, order taking, delivery, customer service, purchasing of raw materials and supplies for production and procurement of indirect operating-expense items, such as office suppliesInvolves new business models and the potential to gain new revenue or lose some existing revenue to new competitors
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