Frequent questions:
How do I request removal of negative feedback?
How can a customer remove their negative feedback?
Please note that Amazon only removes feedback in the following cases:
The feedback includes obscene language.
The feedback includes seller-specific personally identifiable information, such as e-mail addresses, full names, telephone numbers, etc.
The entire feedback is a product review.
The entire feedback is regarding fulfillment or customer service for an order fulfilled by Amazon.*
*Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating and the statement, "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience" will be added.
Alert - We are now handling all customer feedback questions by e-mail only. A team member will respond to your inquiry as soon as possible, typically within 24 hours.