Dear Rene,
We're sorry to say that we can't accept this refund because in the past , your price term was Exwork and Inco term was FOB so, you must reponse handling charge 95 euro as we explained you in previous email.
In the future ,Panalpina will arrange to pick up the goods and clearance proceeding. So, Panalpina will response this handing charge and they will include handing charge into your freight freight instead.