The financial crisis and pressure from low cost carriers has led to a reduction in the labor
force at major carriers. The Bureau of Transportation Statistics has reported that “the level of
U.S. airline employment in June was the second-lowest in 20 years, falling to 563,551 full-time
equivalent employees. In the same period, annual passenger traffic jumped about 65 percent"
(Bomkamp, 2010). Thus, if employees are important to service quality, then financial stability
may be coming at the expense of high service quality.
The financial crisis and pressure from low cost carriers has led to a reduction in the laborforce at major carriers. The Bureau of Transportation Statistics has reported that “the level ofU.S. airline employment in June was the second-lowest in 20 years, falling to 563,551 full-timeequivalent employees. In the same period, annual passenger traffic jumped about 65 percent"(Bomkamp, 2010). Thus, if employees are important to service quality, then financial stabilitymay be coming at the expense of high service quality.
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