We hear from managers all the time, “I already knew that my doormen were not being alert, being involved in personal conversations. I could have told you that. I need to know how to get them to be otherwise.” Perhaps the best solution for this problem arises in the training of these staff members. Doormen are often bored and inactive which results in the lethargic service they provide. If they understood through training that every passing person requires service of some kind, it encourages them to remain active and energetic. Passing persons who perhaps are not even guests require a greeting, arriving and departing guests of the hotel certainly require service but guests simply entering and leaving the hotel also require service — an offer of service, an attempt at light conversation, directions to where they are going, a wish for a pleasant evening, a “How was your dinner this evening, “or, “I hope your shopping trip was successful, “ etc.