Organisational guidelines
The agency is responsible for providing policy and procedural guidelines that support the practice of services. Policies and procedures must reflect legislation and ethical standards of the community services sector.
Quality of service delivery is dependent on the responsibility of both the organisation and the worker in following the policies that guide service delivery.
A list of such policy documents is:
the organisation’s strategic plan
policy documents, for example, providing services to cultural and linguistic diverse clients (CALD)
job descriptions.
As well, there are legal documents which provide protocols for:
ethics in practice
duty of care guidelines which include confidentiality, and equity and access
child protection policy
occupational health and safety guidelines.