Social media today is defined by an array of platforms including Facebook, Twitter, LinkedIn, Instagram, Google+ and others. Although these platforms are simple, the strategy behind their use by a business can be elusive and problematic.
Unfortunately for you, there is no simple solution to optimizing a social media strategy and generating an immediate result. To use social media effectively, you must understand it and have a well-designed content strategy that you execute over time.
Social media is built on conversations. Those conversations take place one-to-one between your business and a single customer, repeated tens of thousands or millions of times.
Imagine a funnel as a theoretical model for how we journey along a path to buy goods or services. Social media works in the top of this funnel. There are many different iterations but essentially the theory describes the customer’s journey from awareness to interest to desire to action.
Social media works best in generating awareness and interest in your company’s products or services. Although some types of business can drive sales (the bottom end of the funnel) with social media, for most businesses social media will be most effective at the top of the funnel, generating awareness or interest in your business.