The survey also provided an opportunity for the respondents to sign the questionnaire it they so desired. All of the employees were brought into a meeting where the purpose of the format of the survey was explained and questions could be asked. The participants were told that problems could only be solved if it was possible to discern the location of the problems, and the individuals in those areas had an opportunity to develop and implement solutions. The survey was given out and each employee was asked to complete the form and mail it to the consultant’s office several states away. We have always believed that it was very significant that 100 percent of the questionnaires were returned, and 95 percent were signed.