Dear Hean Kuan,
We understand what your concerns. Unfortunately, waiver for backdate is not allowed. Therefore, Narin and myself have been working together to get the special discount approval for renew MA till 31-Dec-2016 and also requested to Support Team to release SR(if any) while PO for renew MA on process and also requested your support to release PO to our partner within 30-Nov-2015 but no reponse from Thoresen.
However, we also have another option for your consideration. You can choose our T&M Service (Time and Material) from EMC. Below are the terms and conditions for utilizing EMC Support on a Time & Material (T&M) basis.