Employees in the present study had experienced prolonged
changes in policies, procedures, and technology implementations;
thus, we used the two most relevant dimensions
of the I-ADAPT scale (Ployhart and Bliese 2006):
uncertainty- and learning adaptability. Uncertainty adaptability
(5 items) refers to employees’ ability and willingness
to deal with uncertain and unpredictable situations.
Learning adaptability (7 items) measures employees’
behavioral tendency to actively learn unfamiliar work
tasks, technologies, and procedures (Ployhart and Bliese
2006). Example items are ‘‘I become frustrated when
things are unpredictable’’ (uncertainty adaptability) and ‘‘I
take action to improve work performance deficiencies’’
(learning adaptability).