Different dimensions have been examined by past researchers to determine the relationship between service quality and customer loyalty.
In fact, the dimensions used are almost consistent with one another. Those dimensions are reliability, tangibles, responsiveness, assurance and empathy. On the other hand, the emergence of customer satisfaction in assessing the relationship between service quality and customer loyalty has captured interesting aspects of the study. Past research can then help in developing the hypothesis for this study. In order to prove the hypothesis, further analysis will be done in order to support the reliably and the applicability of the past findings