A number of firms used process mapping and process reengineering techniques
to achieve more efficient and effective processes.
. Activity based costing was an important enabler for some firms.
. Data warehousing was also an important enabler for some firms.
. Sharing databases and other information via the internet with both customers
and suppliers improved communication and coordination between firms.
. Providing performance scorecards to customers was considered essential.
. Tying individual employee incentives to key performance measures created
ownership and responsibility for performance.
. Collaboration with customers and suppliers on key interface processes is the first
step in building trust based on jointly defined and shared measures.
. Some companies are bringing key suppliers or customers into the company to
mobilize internal functions to address changes, and this has been more
successful in getting change then purely internal efforts.
. Attention to the supply chain partner’s cultural compatibility and understanding
their business can also facilitate supply chain improvements.
. Top management support is critical to successfully implement successful
logistics measurement initiative and programs