The following strategies will help the nurse manager resolve conflict before it escalates into a serious situation:
* Recognize conflict early. Recognizing the early warning signs of conflict is the first step toward resolution. Pay attention to body language and be cognizant of the moods of the staff.
* Be proactive. Address the issue of concern at an early stage. Avoiding the conflict may cause frustration and escalate the problem.
* Actively listen. Focus your attention on the speaker. Try to understand, interpret, and evaluate what's being said. The ability to listen actively can improve interpersonal relationships, reduce conflicts, foster understanding, and improve cooperation.
* Remain calm. Keep responses under control and emotions in check. Don't react to volatile comments. Your calmness will help set the tone for the parties involved.
* Define the problem. Clearly identify and define the problem. A clear understanding of the issues will help minimize miscommunication and facilitate resolution.
* Seek a solution. Manage the conflict in a way that successfully meets the goal of reaching an acceptable solution for both parties.