Significant product characteristics and process parameters are identified in the production control plan and are monitored systematically (SPC).
Control limits are defined and effective control action is taken in the event of deviations.
Records are maintained of non compliances and corrective actions. Non compliances affecting the characteristics of the product must be approved by the customer.
Production processes are controlled and process capable.
Quality records are specified for significant characteristics (type and duration of archiving) and are agreed with the customer.
In the case of characteristics subject to special documentary and archiving requirements, customer specific requirements must be observed."