Thank you for contacting the SAP Channel Support Team.
We apologize for the inconvenience this issue has caused. We are unable to locate the Order# in your email. Please provide us any additional information such as the PO #, SO # or Email ID that is being used to log-in to the Web Portal. This will help us in researching the issue and resolving your query as soon as possible.
Please let us know for further assistance.
Best Regards,
The SAP Channel Support Team