The O-Zone has brought a new spirit to the Mandarin Oriental Bangkok. This spirit
underscores the desire of the hotel to maintain its image as an employer of choice, which is
revealed in comments from employees below:
I feel that the O-Zone makes the Mandarin Oriental Bangkok an employer of choice. Employees
are well looked after. This is a good example for other companies (Employee from the Mandarin
Oriental Bangkok).
The fantastic atmosphere of the O-Zone attracts newcomers to the Mandarin Oriental Bangkok
(Employee from the Mandarin Oriental Bangkok).
The success of the development and implementation of the O-Zone also brought many
challenges. The project is a test of the capacity of the hotel’s management to foresee how to
meet future employee needs. The O-Zone is an example of putting theory into practice. It is a
prototype to demonstrate how luxury hotels can bring the guest experience to the forefront of
its management practice. The exceptional standards provided for guests can also be
transformed into exceptional standards for employees.
Future challenges for luxury hotel employers will hinge on their ability to adapt to the needs of
employment markets. It is critically important to be able to evaluate employment
requirements for the future whilst taking into consideration available talent pools. This will
strengthen relationships between recruiters and the training institutions (e.g. trade schools
and universities) which educate job candidates. Part of the initiative of luxury hotels to attract
future talent will be to use tools, such as the O-Zone, to promote themselves as desirable