The 3CX Voice Application Designer is a visual design tool that allows you to easily create
voice applications. Voice applications are programs that interact with the user via the
phone and then perform certain logic. For example, you could create a voice application
that asks for a caller to input a customer number, which is then verified against a
database. Based on customer number a call can be routed to a certain queue.
Because the 3CX Voice Application Designer is entirely visual, little telephony or
programming knowledge is required.