Abstract: Analysis of knowledge management practices
in a selected ministry in Kuwait showed that knowledge
workers in the public sector identify personal contacts
using traditional methods, but make heavy use of social
networking tools and services to support personal networks.
They communicate regularly with contacts that
have expertise in their area of responsibility and prefer to
follow up with those contacts whose work they admire.
Knowledge workers perform a variety of activities on personal
networks to strengthen knowledge management.
However, a review of these activities indicates that there
is a need to place more emphasis on collaborative learning
through social bookmarks, reflecting and commenting
on blogs, and editing wikis to provide effective support for
knowledge management.