As per our conversation, I talked to my management and we propose you to another 6 months of our booking engine service.
As proposed earlier, I can come to your hotel and review together the optimization point.
We will not cut our service for the next 6 months.
You do not have lock contract with Siteminder. Please hold another 6 months and then we can take a decision to stay with us or to leave but at least you give us the chance to show you what we can bring to you in terms of service, support, optimization.
With my team we do have solutions to propose to you to increase your direct sale.
If you want I can talk to your hotel manager to discuss further about it.