the majority of people out there at home and in the workplace are not intentionally mean-mannered they are, however, often victims of a stressful competitive environment where bad behaviors can set in what is needed is to realize that we can all make a concerted effort to reflect more consciously about our own behaviors (i.e.,look in the mirror) and change certain behaviors for the better. this can start with you.
the following chapters address the winning formula and each of the six key behavioral values. the chapters link the values to a behavior grid and explain how they combat the majority of bad behaviors we see in our work/life (which are also correlated to the bad behavior we often see with schoolchildren).