Thanks for your trace
This shipment was arranged in FY'13 (Nov 2013) . How we can settle in FY'14 and SEV have already moved to the new address
Besides, I doubt why there was such mistake. In other words , before proceeding any shipment under a certain DHL Account. (as I know) DHL always check if it is eligible
Hi Zhen Hui, Nicholas
FYI . Do you have any idea?