I wish this book had been written years ago! Insightful handling of a difficult subject with multiple examples to further define each topic, makes this engaging book an easy read. On the first go-around, I chose to read the book from cover to cover as an overview and will continue to use it as a quick reference/review using the index at the back of the book. If you've ever been frustrated by vague job reviews or troubled by unsolicited, negative comments, this is the book for you.