Since the late 1990s, online shopping has taken off as an increasing number of consumers purchase increasingly
diversified products on the Internet. Given that how to attract and retain consumers is critical to the success of online
retailers, research on the antecedents of consumer acceptance of online shopping has attracted widespread attention.
There has yet to be a holistic view of online shopping acceptance from the perspective of consumers. In this research,
we conducted an extensive survey of extant related studies and synthesized their findings into a reference model called
OSAM (Online Shopping Acceptance Model) to explain consumer acceptance of online shopping. Our literature
survey reveals that a myriad of factors have been examined in the context of online shopping and mixed results on
those factors have been reported. The proposed model helps reconcile conflicting findings, discover recent trends in
this line of research, and shed light on future research directions.