Dear Yadasan ,
As per our conversation over the phone , we appreciate to support this case follow ;
• We will provide the replacement warrantee for code. 027H1182 qty 1 set and for other ( 3 sets ) you have to pay for those as well as Khun Pakawat is going to send the quotation to you.
o Please return the damaged one to me since I have to resend it to Danfoss for investigating the root cause. ( As khun Tantima advised that Dandfoss will provide the warranty replacement under the condition that product is damaged from factory)
o In case I, The product is damaged from process , you have to pay for all of them.
o In case II, The product is damaged from factory , we will process credit note for you.
o The goods is ETA to you within May 2 rd ,2015.
o Please advise how many piece that you want?
• Khun Tantima visited your site and she advised your technical about ICM installation and set up .
• We asked that suggest you for all of Danfoss product and installation training.
Please feel free to contact me if you have any questions and assistance.