As a result of this “use” and “user satisfaction,” certain “net benefits” will occur. If
the IS or service is to be continued, it is assumed that the “net benefits” from the
perspective of the owner or sponsor of the system are positive, thus influencing and
reinforcing subsequent “use” and “user satisfaction.” These feedback loops are still
valid, however, even if the “net benefits” are negative. The lack of positive benefits is
likely to lead to decreased use and possible discontinuance of the system or of the IS
department itself (e.g., wholesale outsourcing). The challenge for the researcher is to
define clearly and carefully the stakeholders and context in which “net benefits” are
to be measured.