Like other implementations of new technologies, investment performance is an important concern in
management. Koholi et al. studied the payoff of IT investment in e-business environments [6], and Amit and
Zott considered value creation of e-business [7]. Certain metrics will help in analyzing the success of their ebusiness
investments. Riggins and Mitra proposed a framework providing a methodology for mapping ebusiness
applications within the proposed frameworks, which then can be used to generate three different types
of metrics that should be considered in evaluating e-business strategic initiatives [8].