While Twitter is vulnerable to abuse in ways that other platforms may not be, it’s hardly unique. Every company that counts on customer interaction faces similar issues, and each one is adapting as they grow. Their responses often depend on user activism. For example, in 2013, Jaclyn Friedman of Women, Action and The Media, Laura Bates of Everyday Sexism, and I ran a successful public campaign demanding that Facebook recognize instances of gender-based hate and harassment on its platform. In a matter of days, after more than 60,000 consumer tweets and 5,000 emails, more than two dozen advertisers announced they would be leaving the platform. Facebook responded to our requested changes, and the long-term result has been a productive dialog among the company, civil society and women’s rights advocates. Engagements such as these can help build more genuinely neutral and liberating spaces.