TELUS recognized that moving from formal learning to acquiring knowledge
through employee collaboration and participation required a shift in company
culture. "This is not a scenario in which we can flip a switch and have everyone
change their work habits overnight," observed Dan Pontefract, Senior Director
of Learning for TELUS. 'Io encourage acceptance of and participation in the new
social learning processes, the company set up an internal site showing tangible
examples of the new collaboration tools and launched a wiki to facilitate employee
discussion. Pontefract includes information about the new learning initiative on
his blog to help prepare team members for the shift.