6. Conclusions and future works
The most important conclusions of this study are as follows:
• Most respondents say that IT plays a strategic business role in organizations whose operation is of
concern to the board of directors and the CEO.
• Strategic IT demand management is a concept that is not well known by senior executives and IT
professionals, many of whom confuse the strategic level with the operational level of this management
process.
• There are many organizations that do not have clear and defined processes which are allocated the
necessary resources for strategic IT demand management.
• Most senior executives do not use standards or methodologies to manage strategic IT demand.
We will use the findings of this exploratory case study for further research in this area. The priority
research lines are: