Greeting from Wedding team, Aleenta Phuket-Phang Nga Resort and Spa!
First of all, please accept our sincere apologies for the inconvenience your company may have experienced in respect to agency net rate have been provided to your clients directly from our side,
after investigate we found out that it’s about miss communication amount our team.
First stage, we have send out one email to Kevin & Rachel and we recommend them to make reservation directly with your company as we are not in a position to take the booking from our side due to our special agreement between Sun n Sea Weddings and Aleenta Phuket-Phang Nga Resort and Spa.
From now on, Sun n Sea can make sure that we will never mention about the agency net rate or cheapest rate to direct booking guests from this group again and will never happen again to our future groups.
Kindly inform that all booking will make reservation direct to the wedding manager at weddings@aleenta.com to avoid any miscommunicate amount the team about the sale rate.
May, Wing Wong & Billy, we deeply value our business relationship and are committed to providing you with the highest level of service simply & high respect because our business partner deserve the very best.
Again, please accept my sincere apologies on behalf of my team for an inconvenience may cause you.