i was not given a complimentary room upgrade although i read in many reviews that hotel does that occasionally. i am happy with my deluxe room as it was huge with nice decor, amazing bathroom except my room view was blocked by the fitted blind due to security as my room is facing the king's palace. i will ask for the opposite, clear view for my next stay with the hotel.
a sofa bed can be arranged and is complimentary for child sleeping with parents, and vie provides a tutu service to nearby shopping complexs. we wanted to book a day tour and realised the travel agency in asia hotel (opposite vie) offers a cheaper tour package. the no. of paxs for joined-in tour is small, we traveled in a private van.
in short, i will not hesitate to recommend one to stay in vie hotel.