ฉันรักแปล
Dear Sanggyun,
I think it's best for us to communicate with email or whatapps or writing device because talking on the phone would bring misunderstanding. I apologize if the conversation made us feel bad.
Now we asked your shipping company to communicate with you that you want drum or IBC.
Yes, from my last email, I said only option to make the delivery on time for Tues 28th / Wed 29th is by drum but you told me that your team prefer IBC because drum are so hard to handle at the site.
So we tried our very best to find another supplier who can deliver the IBC urgently.
Then you told us that you want only drum. so please let your agent communicate with us. We told them all the details.
Sorry if I create misunderstanding or difficult situation. Thank you for your kind understanding.