While analyzing tourism industry,Vveinhardt and Kigaité (2005) cite WTO(2005) and provide the following definition of quality in tourism: the result of a process which implies the satisfaction of all the legitimate product and service needs, requirements and expectations of the consumer, at an acceptable price, in conformity with mutually accepted contractual conditions and the underlying quality determinants such as safety and security, hygiene, accessibility, transparency, authenticity and harmony of
the tourism activity concerned with its human and natural environment.