Please find enclosed the Standard Operating Procedure for handling and tracking revenues from penalty charges from Late Cancellation and No Shows. (Identified in our Leaky Bucket Training)
This data and potential income must be recorded and bear in mind you can set KPI targets based on percentage of chargeable revenue to actual revenue paid (see the pivot table for monthly totals)
You can also find the files on the Forum
I trust you will all read carefully and implement within the coming month.
If anything is not clear, please ask your P.A.S.S or myself.