The position of the room reservation clerk plays a singnificant role in this section. He or she is the first person to contact directly to contact directly to the hotel guests. The reservation clerk should have a good personality, a pleasant smile and a good command of spoken and written English language or other foreign language. His or her tone and voice should be pleasant. He or she should show that that he or she sincerely wants to help. He or she should be well informed about all hotel information such as number of and type of rooms available, direction to tourist attraction and so on.