The construction industry is generally considered to have under performed compared
to other industries. Not only that, the UK construction industry has been criticised for
not performing at the same level as that of other developed countries. In relation to
this, the UK working groups on Key Performance Indicators (KPIs) have identified
ten parameters for benchmarking projects, in order to achieve a good performance, in
response to Egan’s report. These consist of seven project performance indicators,
namely: construction cost, construction time, cost predictability, time predictability,
defects, client satisfaction with the product and client satisfaction with the service;
and three company performance indicators, namely: safety, profitability and
productivity. Most of these indicators can be regarded as having results orientation,
except for predictability of design cost and time, and predictability of construction
cost and time, which can be regarded as procurement orientated, and safety, which
can be regarded as process orientated. It is the contention* of this paper that
successful construction project performance can be divided along three orientations:
procurement, process and result orientations. In addition, although these indicators
provide a generic framework criterion for successful construction project
performance, this current paper will provide a review of measurements developed to
assess project performance and propose a model that will help to identify the
performance of the stakeholders involved in a construction project.
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