4. E-WISETRIP improvements
An ambitious attempt to integrate actively Journey Planning engines to form a unified intermodal Journey Planner for international journeys, has been performed by the WISETRIP1 FP7 research project. To certain extent, WISETRIP has addressed important needs of the international traveller including also the provision of personalized information before trip and during the trip under different usage scenarios. The proposed Enhanced WISETRIP project aims at building on the knowledge developed in the last FP7 project to bring the current system to new possibilities to create an open platform for planning, booking and travelling multimodal journeys adapted to all user needs, integrating costs and environmental impacts and allowing the management of unexpected scenarios.
Building on the same concept, and having identified additional innovative functions that can be included within the system, the objective of this new proposed project is to enhance WISETRIP capabilities. The established basis of achievements and the demonstrator of WISETRIP (www.wisetrip.travel), having proved its efficiency in terms of having a realistic and practical approach, offers the appropriate environment for inventing
innovative features, experimenting upon and demonstrating them. Apart from enriching the existing system with innovation, the proposed Enhanced WISETRIP project seeks to cover the gaps and overcome the following limitations encountered in currently running WISETRIP:
- The real-time alerting system implemented in the pilot system is based upon user generated alerts. This is an interesting point, as travellers are valuable sources of information in a well-organised and managed information eco-system;
- Real-time replanning is performed by manually replanning the remaining journey on the mobile application;
- Long computational time is sometimes encountered for trip requests requiring the collection of information from multiple journey planners;
- Use of private car, bicycle and parking space is not included in the trip solutions though it would improve efficiency within several scenarios as well as it could be within the strategies of the traveller and the trend towards greened solutions;
- Large numbers of answers to trip requests need the application of intelligent processing through representation of trip strategies and more criteria (including the environmental ones); and
- The requirements of elderly and disabled travellers are not considered adequately.
According to the above, the demonstration and evaluation task from existing WISETRIP reported the following findings that will be tackled by the new project Enhanced WISETRIP:
- Content and modal limitations: in order to become attractive to travellers and the tourism business market, WISETRIP has to extend its geographical coverage and multi-modality. Concerning content, what is requested is: the integration of Journey Planners from other fundamental European countries and/or regions; moreover the inclusion of international rail transport, car routing and low cost airlines were considered as a significant imperfection.
- Pricing and ticketing information: provision of an estimated price per trip segment has been foreseen within the WISETRIP platform and user interface; however the lack of the relative data was one of the users’ complaints. Besides pricing information, seats availability and ticketing service were also considered crucial. Users claimed that booking a trip identified from WISETRIP through other systems proved time consuming and difficult. Moreover, feedback from user trialshighlighted that ticketing restrictions related to travel choice must be known as in the event of disruptions it may be feasible to get another flight but your ticket may not be valid.
- Details on walking segments: Walking transfers between transport nodes often raise travellers’ anxiety, especially when travelling abroad. To this end more detailed information on walking routes was requested. Users mentioned that a more detailed map for the walking segments and the relative distance in meters would be appreciated. Information on stairs, lifts, escalators etc., is required particularly for disabled people and those carrying luggage.
- Alerts and re-planning options: Users mentioned that they would like to have detailed information about possible disruptions or other critical events (e.g. strikes, weather or other natural phenomena etc. The actual lack of real-time event data and information for extraordinary situations that could be communicated to the traveller en route reduces the usefulness of the relative alert services implemented and provided by the WISETRIP platform. Moreover, dynamic re-planning is considered as a significant added value service for a Journey Planning system but users would like a more flexible and advanced service than this provided currently by the WISETRIP system (e.g. taking into account ticketing restrictions based on the initial booked itinerary).
- Round trip and stop over functionality: those two services were considered as of great value for the end users.
Most people when travelling depart and return to the same origin, so when planning their trip they would like to have full information for the round trip. Furthermore, a stopover service is also very useful if for example the travellers want to place a meeting or a cultural visit among different segments of their trip.
- Concern about elderly and disabled users: This is a major omission from most existing Journey Planners including WISETRIP. Users proposals include relative options in the profiles creation (e.g. wheelchair users) that would be taken into account and at the provided trip solutions (e.g. for disabled people time calculation for walking segments should be different), or even provision of taxis links and accessible transport availability.
- Concern about green routes: Another omission of WISETRIP in respect to the current trend is the inclusion of the CO2 footprint metric within the presentation and the criteria selection and filtering process. Moreover, the alternative of combining cycling and public transport will be an interesting approach for those really concerning about green routes.
- Mobile applications for new generation devices: in order to penetrate to the mobile travel market a WISETRIP mobile application for smart iPhones and Android devices is essential. The user needs, efficiency versus associated cost (in particular when roaming) play also a dominant role.
4. E-WISETRIP improvements
An ambitious attempt to integrate actively Journey Planning engines to form a unified intermodal Journey Planner for international journeys, has been performed by the WISETRIP1 FP7 research project. To certain extent, WISETRIP has addressed important needs of the international traveller including also the provision of personalized information before trip and during the trip under different usage scenarios. The proposed Enhanced WISETRIP project aims at building on the knowledge developed in the last FP7 project to bring the current system to new possibilities to create an open platform for planning, booking and travelling multimodal journeys adapted to all user needs, integrating costs and environmental impacts and allowing the management of unexpected scenarios.
Building on the same concept, and having identified additional innovative functions that can be included within the system, the objective of this new proposed project is to enhance WISETRIP capabilities. The established basis of achievements and the demonstrator of WISETRIP (www.wisetrip.travel), having proved its efficiency in terms of having a realistic and practical approach, offers the appropriate environment for inventing
innovative features, experimenting upon and demonstrating them. Apart from enriching the existing system with innovation, the proposed Enhanced WISETRIP project seeks to cover the gaps and overcome the following limitations encountered in currently running WISETRIP:
- The real-time alerting system implemented in the pilot system is based upon user generated alerts. This is an interesting point, as travellers are valuable sources of information in a well-organised and managed information eco-system;
- Real-time replanning is performed by manually replanning the remaining journey on the mobile application;
- Long computational time is sometimes encountered for trip requests requiring the collection of information from multiple journey planners;
- Use of private car, bicycle and parking space is not included in the trip solutions though it would improve efficiency within several scenarios as well as it could be within the strategies of the traveller and the trend towards greened solutions;
- Large numbers of answers to trip requests need the application of intelligent processing through representation of trip strategies and more criteria (including the environmental ones); and
- The requirements of elderly and disabled travellers are not considered adequately.
According to the above, the demonstration and evaluation task from existing WISETRIP reported the following findings that will be tackled by the new project Enhanced WISETRIP:
- Content and modal limitations: in order to become attractive to travellers and the tourism business market, WISETRIP has to extend its geographical coverage and multi-modality. Concerning content, what is requested is: the integration of Journey Planners from other fundamental European countries and/or regions; moreover the inclusion of international rail transport, car routing and low cost airlines were considered as a significant imperfection.
- Pricing and ticketing information: provision of an estimated price per trip segment has been foreseen within the WISETRIP platform and user interface; however the lack of the relative data was one of the users’ complaints. Besides pricing information, seats availability and ticketing service were also considered crucial. Users claimed that booking a trip identified from WISETRIP through other systems proved time consuming and difficult. Moreover, feedback from user trialshighlighted that ticketing restrictions related to travel choice must be known as in the event of disruptions it may be feasible to get another flight but your ticket may not be valid.
- Details on walking segments: Walking transfers between transport nodes often raise travellers’ anxiety, especially when travelling abroad. To this end more detailed information on walking routes was requested. Users mentioned that a more detailed map for the walking segments and the relative distance in meters would be appreciated. Information on stairs, lifts, escalators etc., is required particularly for disabled people and those carrying luggage.
- Alerts and re-planning options: Users mentioned that they would like to have detailed information about possible disruptions or other critical events (e.g. strikes, weather or other natural phenomena etc. The actual lack of real-time event data and information for extraordinary situations that could be communicated to the traveller en route reduces the usefulness of the relative alert services implemented and provided by the WISETRIP platform. Moreover, dynamic re-planning is considered as a significant added value service for a Journey Planning system but users would like a more flexible and advanced service than this provided currently by the WISETRIP system (e.g. taking into account ticketing restrictions based on the initial booked itinerary).
- Round trip and stop over functionality: those two services were considered as of great value for the end users.
Most people when travelling depart and return to the same origin, so when planning their trip they would like to have full information for the round trip. Furthermore, a stopover service is also very useful if for example the travellers want to place a meeting or a cultural visit among different segments of their trip.
- Concern about elderly and disabled users: This is a major omission from most existing Journey Planners including WISETRIP. Users proposals include relative options in the profiles creation (e.g. wheelchair users) that would be taken into account and at the provided trip solutions (e.g. for disabled people time calculation for walking segments should be different), or even provision of taxis links and accessible transport availability.
- Concern about green routes: Another omission of WISETRIP in respect to the current trend is the inclusion of the CO2 footprint metric within the presentation and the criteria selection and filtering process. Moreover, the alternative of combining cycling and public transport will be an interesting approach for those really concerning about green routes.
- Mobile applications for new generation devices: in order to penetrate to the mobile travel market a WISETRIP mobile application for smart iPhones and Android devices is essential. The user needs, efficiency versus associated cost (in particular when roaming) play also a dominant role.
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