Hi, John. Hows it going? Oh, hello, Kim. I didn't see you there. Yes, I know. 1) Actually, I've got a problem. 2) sure. What's up? I'm trying check my email but l can't get into to t says to check my user ID and password, but did that. 4) These things are usually case sensitive, you know, Forgetting a capital lettercan mess it up. B: Really? Yes. You're right. 5. Thanks 6) A: No problem.